As debt growth continues to outpace income growth both in the US and around the world, it becomes increasingly important to stay ahead of collections.  One clear way to do this is by leveraging new technologies that enable better customer communications.

It is now possible to multi-message customers as their payments begin to become late.  Rather than waiting until individual outstanding debts become seriously past due, many companies are discovering that consistent messaging early in the collections process gains better results than waiting, and relying on traditional methods of collections; Sending several invoices by mail, making sporadic in-house phone calls, waiting, then...Collection Agencies, Collection Law Firms, and the like.

Using multi-messaging channels has many benefits.  Primarily due to the profusion of messaging channels available, consumers are becoming increasingly able to ignore some channels and messages that come through them.  In other words, some individuals respond better to email, others to phone calls, and yet others respond best to printed mail or even faxes.

Although leveraging all these channels has been both cost prohibitive and a challenge to manage for smaller companies, large corporations have been using these techniques for several years with increasingly positive returns.

There are alternatives for small companies, namely AR Connection.  This service not only enables all these messaging channels - voice, email, text essage, fax and print - but it also tracks and reports on these modalities in one concise user-interface.

By leveraging this technology you are utilizing an effective contact and communications strategy that reaches the right customer with the right message at the right time.  Most importantly, you are greatly increasing your chances of getting paid and paid sooner.